Cancellation policy
Your appointments are very important to Yaffa Beauty by Rica, and we understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations. Cancellations must be made via email or via call or text to 203-842-8388. ** Responding to reminder text messages are not received and will result in No Show fees.** Please understand that when you forget or cancel your appointment without giving enough notice, we may have turned away other clients in good standing because you had an appointment scheduled. As a result, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services, and the salon suffers a direct loss. Our appointments are confirmed at the time the appointment is made, and then 48-hours in advance via email and/or text message because we know how easy it is to forget an appointment you booked months ago.
Please note that, at the discretion of Yaffa Beauty by Rica, the following fees may apply to missed or cancelled appointments:
The cancellation policy allows us the time to inform our standby guests of any availability, thus better serving everyone. Yaffa Beauty by Rica's policies are presented and provided in the best quality and tradition of excellent servicing for our established and future clientele.
Should a cancellation charge not be paid within 30, 60 or 90 days, you will receive written/electronic notice and be subject to interest fees and possible legal fees.
Thank you for viewing and supporting our policies criteria. Note that special exceptions may be made by Yaffa Beauty by Rica on a case-by-case basis, strictly by Yaffa Beauty by Rica's discretion, or per the terms of a separate, mutually agreed-upon, legally-binding contract. By making a reserved appointment, you are agreeing to comply with these terms.
Please note that, at the discretion of Yaffa Beauty by Rica, the following fees may apply to missed or cancelled appointments:
- No Shows will be charged 100% of the reserved service amount at regular price. This means that if you were receiving a promotional price, that will not be used in calculating the cancellation fee. Groupon appointments that are No Shows will have the Groupon redeemed, and a replacement Groupon will not be able to be purchased. If special materials or supplies were purchased for your service (hair extensions, specialty products, etc), you will also be charged for those specialty items. A No Show is defined as not showing up for your appointment at all, and depending on the length of the appointment, will be determined within the first 30-minutes or less of your scheduled appointment time. We will attempt to reach you once, either by text, phone or email at our discretion, prior to marking your appointment as a No Show. Your account will then be flagged, and, if the payment is not made at the time you are invoiced, you will be charged that amount at your next appointment, prior to any services are rendered, with late fees if applicable.
- Less than 24-hour/same-day notice up to 3-hours prior to the start of your appointment to cancel will result in a charge equal to 50% of the reserved service amount at regular price. This means that if you were receiving a promotional price, that will not be used in calculating the cancellation fee. Groupon appointments that are 24-hour notice cancellations will result in a charge equal to 50% of the reserved service amount at regular price. Groupon appointments that are same-day notice to cancel will have the Groupon redeemed, and a replacement Groupon will not be able to be purchased. Your account will then be flagged, if the payment is not made at the time is is requested, and you will be charged that amount at your next appointment, with late fees if applicable.
- Same-Day Appointments that cancel with less than 3-hours notice will result in a charge equal to 100% of the reserved service amount at regular price. This means that if you were receiving a promotional price, that will not be used in calculating the cancellation fee. Your account will then be flagged, if the payment is not made at the time is is requested, and you will be charged that amount at your next appointment, with late fees if applicable.
- Groupons or other similar promotions that are cancelled with less than 24-hour notice or are "No Shows" will be redeemed and will be unable to be used for future appointments or repurchased. Groupon and similar providers will be made aware of this by Yaffa Beauty by Rica. Your account will then be flagged, if the payment is not made at the time is is requested, and you will be charged that amount at your next appointment, with late fees if applicable.
- Any bridal, special event, hair extension or multi-service or combo appointments must be held with a deposit and credit card on file, or per the terms of a special Bridal Services Contract.
- Multiple services or combos not cancelled with less than 24 hours in advance will be charged 100% of the reserved service amount. A credit card "HOLD" transaction may be made on your credit card to reserve the appointment time. Your account will then be flagged, if the payment is not made at the time is is requested, and you will be charged that amount at your next appointment, with late fees if applicable.
- Repeat offenders may be limited to walk-in appointments, without the ability to reserve an appointment in advance or will be required to pay for an upcoming appointment in-full at the time of the reservation (non-refundable).
The cancellation policy allows us the time to inform our standby guests of any availability, thus better serving everyone. Yaffa Beauty by Rica's policies are presented and provided in the best quality and tradition of excellent servicing for our established and future clientele.
Should a cancellation charge not be paid within 30, 60 or 90 days, you will receive written/electronic notice and be subject to interest fees and possible legal fees.
Thank you for viewing and supporting our policies criteria. Note that special exceptions may be made by Yaffa Beauty by Rica on a case-by-case basis, strictly by Yaffa Beauty by Rica's discretion, or per the terms of a separate, mutually agreed-upon, legally-binding contract. By making a reserved appointment, you are agreeing to comply with these terms.
